TEST-FUCHS located in Brecksville, Ohio is currently hiring a

Field Support Technician

Company Information:

  • TEST-FUCHS is the leading company worldwide in the field of test facility construction
          and component manufacturing for the aerospace industry. Our products include custom
          test equipment for over 100 different commercial and military aircrafts.
  • Founded in 1946 in Austria.
  • We employ over 600+ employees worldwide and we are growing.
  • Our US facility in Brecksville, OH opened two years ago hiring experienced employees
          with the continued support of our Austrian parent company.
  • We succeed together and teamwork is important to us. Expertise, innovative
          technology, great colleagues and a brilliant product are just a few reasons you should
          consider TEST-FUCHS. To live up to the aspirations of our customers, we invest
          strongly and count on each employee to deliver service that can only be as good as the
          people who work for us.
  • TEST-FUCHS is a family-owned, international company that has not lost its roots to the
          community and families who work for us. We focus on stability, sustainable growth, a
          learning-organization and additionally offer employees a unique set of competitive
          benefits. Some examples include opportunities to travel internationally and work-life
          balance.

Primary Responsibilities:

  • Organize and/or complete tasks generated from support requests (Claims, order,
          support services, troubleshooting, investigation and quotations)
  • Log support related topics into ERP system for tracking and follow-up
  • Coordinate efforts across organizational departments and divisions to provide
          excellent customer service experience
  • Interaction with customers
  • Coordinate, organize and document travel and travel expenses for yourself and
          collaborative employees
  • Investigate equipment failure to determine root cause and remedies
  • Equipment diagnosis in-house or at customer site
  • Facilitate training on Test-Fuchs equipment in-house or at customer site
  • Complete calibration of measurement channels of newly produced and customer
          owned Test Fuchs equipment and test stands
  • Participate in start-up and commissioning of produced products
  • Participate in installation of test stands at customer site
  • Timely prepare and submit working papers to facilitate timely invoicing
  • Handling the support ticket from initial request to settlement
  • Handling a request as responsible contact person from its beginning through invoicing
  • Performing activities as Subprocess Owner of process “Perform Maintenance” for
          TEST-FUCHS and third-party products (tasks, responsibility, authority according to
          function description "Subprocess Owner”)
  • Planning and coordinating maintenance tasks and monitoring of target time compliance
  • Regularly communicating with group leaders and employees in order to ensure an
          uninterrupted workflow
  • Controlling and continued developing of the 24/7 Support Service
  • Driving the continued development with respect to planning and processing of Field
          Service activities together with line management
  • Continued developing of the knowledge-management-system with respect to already
          solved maintenance topics
  • Participating in product development/production in order to ensure that products can
          be maintained after shipment
  • Training and fostering of other new employees in the support department and
          collaborative departments

Basic Qualifications:

  • High school diploma or equivalent
  • Degree in technical field or applied technology is a preferred.
  • Sufficient experience to demonstrate troubleshooting ability of fluid, electrical and/
          or mechanical systems
  • Ability to interpret electrical, mechanical and fluid schematics
  • Ability to travel domestically and internationally (up to 40%)
  • Basic computer skills
  • Ability to perform shop math
  • Experience with automated test, measurement, and control equipment is a plus